Job Description

Position Summary:

We’re seeking a friendly, detail-oriented Receptionist to serve as the welcoming face and voice for a client in Columbia, SC. This role is pivotal in delivering smooth, professional interactions, whether via phone, in-person, or online—and delivering robust support for our client’s payment processing. Other duties include general support inside our local office as needed in working with owner and other team members.

Key Responsibilities:

• Greeting visitors in a warm and professional manner.
• Manage incoming calls, assist with inquiries, and route calls as needed.
• Complete client payments efficiently via:
• In-person walk-ins
• Telephone transactions
• Guiding clients to pay through the company website (“Pay Online”)
• Provide clear instructions and troubleshooting to help clients navigate online HOA payments.
• Maintain accurate records of payments and client interactions.
• Redirect callers or visitors to relevant departments (e.g., Collections, Accounting).
• Support general administrative tasks: mail sorting, scheduling, filing, and handling office supplies as needed.

Qualifications & Skills:

• Excellent communication—friendly, polished, and professional.
• Prior experience with phone-based customer service or front-desk roles.
• Strong attention to accuracy, especially in recording payments and client details.
• Basic comfort with digital payments and guiding clients online.
• Dependable, punctual, and detail focused.
• Reasonable experience with MS Excel and with spreadsheet creation and manipulation.

Preferred:

• Background in property management, HOA management, or similar industries.
• Familiarity with payment processing systems, such as QuickBooks.
• Excellent multitasking and time-management abilities.

Working Conditions:

• Full-time, Mon–Fri daytime schedule.
• Pay between $18-$20hr
• Office environment at the company’s Columbia location.
• A fast-paced, community-focused setting with the opportunity to connect locally.

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