About IST Management: IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide innovative support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.
Position Summary: The Site Manager is responsible for the overall leadership, performance, and client satisfaction of a high-volume Scanning, Copy, and Mail Services operation. This role includes managing frontline staff, ensuring compliance with service level agreements, maintaining operational efficiency, and serving as the primary liaison between IST Management and the client. The ideal candidate brings strong leadership, process improvement, and customer service skills, with the ability to foster a high-performing and responsive team culture.
Key Responsibilities:
Direct and oversee all high-volume mail scanning, copying, and document production operations to ensure accuracy, timeliness, and compliance with contractual SLAs.
Lead planning and execution of daily workflow, resource allocation, and staffing strategies to meet dynamic client requirements.
Supervise, mentor, and evaluate team performance; implement training and development plans to build a high-performing team.
Serve as the primary liaison with the client, addressing escalated issues, managing expectations, and ensuring satisfaction with all on-site services.
Enforce compliance with all procedures for handling confidential and time-sensitive materials, ensuring legal and regulatory standards are upheld.
Provide regular reporting, performance analytics, and recommendations to senior leadership; identify and implement continuous improvement initiatives.
Qualifications:
3+ years of management experience in a facilities, mailroom, digital imaging, or document services environment preferred.
Strong leadership and people management skills with the ability to coach and develop teams.
Excellent organizational, communication, and problem-solving abilities.
Proficient with scanning, imaging, and mailing equipment, as well as workflow optimization.
Experience handling confidential materials in compliance with security and privacy protocols.
High school diploma or equivalent required; additional education or certifications a plus.
What We Offer:
Competitive salary and benefits package.
Career development and leadership training opportunities.
A professional, client-focused, and fast-paced work environment.
A chance to lead within one of the fastest-growing companies in the industry.
Hourly Co mpensation: $32.00-$33.00 USD per hour, depending on production experience
This direct hire role is for a On-Site Operations Manager. Hours will range within M-F 6:00AM- 7:00PM.
Oversee the execution of high-volume mail scanning and document production tasks, ensuring accuracy, efficiency, and compliance with service level agreements.
Manage daily workflow and task assignments for the scanning, copying, and mail team to meet client deadlines and quality expectations.
Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standards.
Serve as the primary point of contact for escalated client requests or operational issues, ensuring prompt and professional resolution.
Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials.
Coordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptions.
Manage reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfaction.
Requirements:
Prior experience in a mailroom, scanning, copy center, or facilities services environment required.
Excellent organizational and multitasking skills.
Proficiency with scanning and imaging systems and standard office equipment.
Strong customer service and communication skills.
Ability to work MondayFriday within a shift range of 6:00 AM 7:00 PM.
High school diploma or equivalent required; additional education or certifications a plus.
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
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