Job Description

Duties to include but are not limited to:

• Answer incoming calls inquiring about home care services and follow proper procedures to onboard new clients.
• Educate prospective clients on service offerings and direct referrals where needed for prospects seeking additional services outside company’s scope of care.
• Conduct follow up calls to past prospective clients.
• Assist Business Development Manager with specific marketing campaigns, events and outreach.
• Assist with organization of marketing collateral as needed.
• Utilize phone skills to perform regularly scheduled calls to inquire with social workers on pending discharges who might be in need of home care services.
• Maintain up to date data in sales software (CRM)
• Ongoing clean up and update of referral source database.
• Conduct regular new client surveys and well as research and develop a more streamlined, automated and/or more efficient customer experience feedback system.
• Utilize social media to communicate with prospective business partners, clients and caregivers.
• Write pertinent content for web site and blog posts.
• May develop referral relationships within a specified region or channel partner category.

Qualifications:

• Exceptional oral, written and phone skills
• Proficiency in computer skills to include Microsoft Word, Excel, Canva as well as social media platforms with the ability to learn and utilize other software applications
• Home care knowledge preferred

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Driver’s license is required Must be able to pass a AHCA background check $20.00 per hour An Equal Opportunity Employer - M/F/D/V Meet requirements of Drug Free Workplace Act of 1988

Job Tags

Hourly pay, Full time,

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