Job Description

Our client, one of the largest Automotive companies in USA is looking for   EV Technical service Agent/Customer-Call Center Agent who can work remote. 

Job title: EV Technical service Agent/Customer-Call Center Agent
Location: WFH- California
Duration: 1 Year 
Pay range: $20 - $25 per hour 

Shift: 2nd shift- (11am-8pm EST).

Please apply if you have minimum call center/customer agent experience. 
If you have knowledge about Electric components, EV charging equipment repair/installation and have some customer-call center exposure please apply.

This position reports to the CLIENT Energy Customer Support Ops Lead.

Required Skills / Experience / Education
• Evidence of safety-first attitude
• 3+ years as electrician or working on electrical components , EV charging equipment repair/installation experience strongly preferred
• Minimum 2 years of experience in a call center/customer facing environment
• Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
• The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
• Adept oral and written communication skills that involves understanding the customer; getting the message across; presenting information effectively; and communicating openly
• High level of interpersonal skills to work effectively with others
• Computer skills to develop, maintain, and analyze data
• Demonstrated ability to learn new technologies and processes, and adapt to change
• Ability to innovate, solve complex issues, and present new ideas
• Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
• Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
• High level of analytical ability where problems are unusual, difficult, or complex
• Ability to lead problem solving activities and manage resolution targets
• Associate/Trade degree in related space and or four years of equivalent experience (electrical)

Key Responsibilities
Technical diagnosis and troubleshooting
• Navigate available tools to perform remote diagnosis & troubleshooting
• Provide resolution guidance for site visits to other parties
• Ensure high customer satisfaction during issue resolution
Case Management

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –  Manpower, Experis, Talent Solutions, and Jefferson Wells  – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Job Tags

Hourly pay, Contract work, Remote work, Work from home, Shift work, Afternoon shift,

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