Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Must Have Nursing Home Experience.
Customer service role in the health care industry - Monday - Friday from 11am-7:30pm.
Rate of pay is based on skill set and experience.
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health, dental, and vision insurance for the entire family and more!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay, Monday to Friday,

Similar Jobs

Launchpad Technologies

Remote RPA Developer Job at Launchpad Technologies

...passionate about automating business processes with cutting-edge RPA solutions? Join our Talent Community and stay on our radar... ...role becomes available. Are you skilled in? Designing and developing RPA workflows Collaborating with stakeholders to understand...

Arlington HealthCare

Physician Hematology/Oncology - Competitive Salary Job at Arlington HealthCare

...about 38 miles) Recreation ~30+ parks located throughout city ~ Anderson Park featuresa playground recommended for 5- to 12-year-olds, handicapped accessible swings, a small fire truck that is a favorite spot for small children, a 22-foot gazebo with benches, and...

Source Medical, LLC.

Physician Pulmonology - Competitive Salary Job at Source Medical, LLC.

...24/7 - E ICU for overnight and weekend patient coverage - Work out of one hospital 217 beds - See patients from 12 surrounding counties - 10-year-old hospital, full spectrum of specialties, full time hospitalists in house - Very busy oncologists nearby with great need...

Cetusa

Culinary Arts Program - 10904 Job at Cetusa

...menu items under supervisionAdvance management skills and supervisory dutiesTo apply for the Internship program, applicants must be restaurant management or culinary arts undergraduate/graduate students OR be recent graduates who begin program within 12 months of the...

Virtuous

Senior .NET Engineer Job at Virtuous

...responsive fundraising software that enhances giving and maximizes impact. As a critical member of our engineering team, you will develop sophisticated, scalable B2B SaaS solutions in a collaborative environment. Your primary focus will be on product integrations, platform...

Director of Patient Experience Job at Aviata Health Group, Bradenton, FL

dVhuQmpYbXVJSkJBLzZNMDJsOGo2ZHU3YUE9PQ==