Job Description
Job Description
Job Description
1. Leadership & Team Management:
- Supervise, train, and develop team members to ensure high performance and a positive working environment.
- Motivate staff to meet sales goals, customer service targets, and food quality standards.
- Lead by example, providing consistent direction and support to all employees.
- Delegate daily tasks to ensure the team is functioning efficiently and effectively.
- Provide on-the-job training, coaching, and feedback to team members to improve job performance.
- Manage shift scheduling and ensure adequate staffing for peak hours.
2. Customer Service & Satisfaction: - Resolve customer complaints or concerns in a professional and prompt manner.
- Monitor customer service performance, ensuring all team members provide friendly, efficient, and attentive service.
- Enhance the customer experience by ensuring cleanliness, product quality, and service standards are consistently met.
- Ensure fast service and address any delays or bottlenecks during busy periods.
3. Food Safety & Quality Control: - Ensure food is prepared and presented according to company standards, including proper portion sizes and cooking temperatures.
- Conduct regular food safety checks to ensure compliance with health and safety regulations.
- Monitor food preparation areas to maintain cleanliness and hygiene standards.
- Oversee inventory levels, ordering supplies, and stock rotation to minimize waste.
- Ensure all food safety and sanitation guidelines are followed.
4. Operational Management: - Assist in managing the day-to-day operations of the restaurant, including monitoring sales, costs, and employee performance.
- Help with inventory control, tracking and ordering food, beverages, and supplies.
- Conduct regular audits to ensure compliance with operational standards and efficiency goals.
- Manage cash handling, ensure accuracy of register transactions, and oversee daily cash reconciliation.
- Supervise opening and closing duties, ensuring that the restaurant is secure and ready for the next day.
5. Financial Oversight: - Monitor labor costs, food costs, and sales targets to maintain profitability.
- Assist in managing the restaurant's budget and financial records.
- Help ensure that financial reports, including sales reports and labor records, are accurate and up-to-date.
- Work with the management team to implement cost control measures to increase profitability.
6. Administrative & Reporting Duties: - Complete daily operational reports, including sales, employee performance, and any incidents that occurred during the shift.
- Help maintain employee records, including attendance, performance evaluations, and payroll data.
- Assist with recruiting, interviewing, and hiring new staff members.
- Coordinate with other departments (e.g., marketing, district management) for promotions and operational improvements.
Brand-Specific Adjustments: KFC: - Focus on managing fried chicken preparation and ensuring quality control in the frying process.
- Oversee staff involved in cooking and serving chicken , ensuring the correct cooking times and seasonings.
- Emphasis on managing the drive-thru operations and managing the team during busy periods (e.g., lunch/dinner rush).
- Ensuring compliance with KFC’s proprietary recipes and standards .
Sbarro: - A focus on managing pizza preparation including handling the pizza oven, dough preparation, and ensuring food consistency.
- Oversee the preparation of pasta dishes and other Italian menu items, ensuring proper portion sizes and taste.
- Coordinate kitchen staff for quick and efficient handling of large orders, especially during peak hours.
- Supervise front-of-house operations, ensuring smooth customer flow, especially in self-service or counter service settings .
Del Taco: - Focus on managing Mexican fast food preparation including tacos, burritos, quesadillas, and other menu items.
- Supervise staff to ensure consistency in burrito and taco assembly , maintaining product standards.
- Oversee the drive-thru and counter service, ensuring speed and accuracy in a high-volume environment.
- Manage the preparation of salsas, sauces, and fresh ingredients , and ensure they meet the brand’s standards.
- Emphasis on cross-training staff in both kitchen duties and customer-facing roles to maintain operational efficiency.
Skills and Qualifications for Assistant Manager: - Experience: Prior experience in the fast-food or quick-service restaurant (QSR) industry, particularly in a supervisory or leadership role, is preferred.
- Leadership Skills: Ability to lead, motivate, and manage a team effectively.
- Customer Service Focus: Strong commitment to customer satisfaction and the ability to address concerns or issues effectively.
- Communication: Excellent verbal communication skills to interact with customers, staff, and management.
- Organizational Skills: Ability to multitask, manage time effectively, and handle the administrative responsibilities associated with the role.
- Problem-Solving: Quick decision-making skills, especially during peak times or challenging customer situations.
- Food Safety Knowledge: Familiarity with food safety regulations and best practices in the kitchen.
- Financial Acumen: Understanding of how to control costs (labor, food) and ensure profitability.
Physical Requirements: - Ability to stand for long periods and handle tasks that may require lifting (up to 50 pounds) and bending.
- Comfortable working in a fast-paced, sometimes high-pressure environment.
- Ability to manage a team while maintaining a positive and calm demeanor.
Job Tags
Shift work,